Driving School Pollak s.r.o.

I contacted this driving school with a completely normal and polite question about the possibility of transferring from another driving school and purchasing additional rides before the practical exam. I expected a professional approach and a basic willingness to advise a potential client. Instead, I received an e-mail that was apparently sent by mistake with internal communication between employees. In this message, the text could be seen: "Martinka, what would you write to her? :-) psycho". Honestly, I was shocked. Such communication about a person who only politely asked for information is completely unprofessional and very inappropriate. Even worse is that this internal comment was subsequently sent directly to the customer. The answer itself, which was signed by Nogová, was also confused and incompetent. It was clear from the answer that the employees are not even sure of the basic rules and procedures that concern the functioning of driving schools and the possibility of transferring between them. It is very sad to see that communication with a potential customer can look like this. One would expect at least a minimum level of professionalism, decency and respect. Unfortunately, I have encountered the opposite. If the employees of a driving school internally label people who only ask them a normal question, and moreover accidentally send such communication directly to the customer, it unfortunately says a lot about the level of their approach. I sincerely hope that the management of Autoškola Pollak will think about the level of communication of its employees. Such behavior can very easily damage people's trust and the reputation of the entire driving school.

I can definitely recommend the Pollak driving school. Mr. Karlík had a very good attitude, he didn't stress me out, on the contrary, he was calm and taught me the basics of driving well, in all parts of Havířov. I passed the driving school in a few months and the exams on the first try. I don't know how other teachers teach driving, but if I had to choose again, I would definitely choose the Pollak driving school. And Mr. Karlík 😉

Good level, great attitude of teachers and great cars, I can't complain.